Job Title: Build Aviator Administration and Support Assistant (Build Aviator Commercial Department)

Job Role

The role will consist of providing telephone support, routine administrative tasks, for branches and customers (public & trade) on the use of Build Aviator for their building projects. You will also monitor customer accounts where required.

Knowledge, Skills, Qualifications, and Experience Required

Essential

  • Confident in working in a customer service environment 
  • Good written and verbal communication skills 
  • Confident in Microsoft office particularly Excel, MS Word, Outlook
  • Excellent telephone manner
  • Able to manage own workload and work to tight deadlines and prioritise demands
  • A great team player
  • Professional, positive, friendly and helpful
  • Good literacy and numeracy skills

Desirable

  • Previous experience within an administrative role would be advantageous
  • An IT qualification is also desirable.

Knowledge of the building trade is advantageous

  • Previous experience using a Customer Database

Key Results Areas

You will be required to:

  • Field telephone calls and emails and ensure they are dealt with efficiently
  • Resolve customer and colleague queries and concerns via telephone and email
  • Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
  • Speak to customers; gain reviews, upgrade customers, introduce new services / products
  • Process payments

Offer

This list is not exclusive – other reasonable duties and projects may be assigned from time to time.

Benefits

Competitive Pay, On-site Parking, Day shift. No weekends.

Please email [email protected] with your application