Job Title: Build Aviator Administration and Support Assistant

Job Role

The role will consist of providing telephone support, routine administrative tasks, for branches and customers (public & trade) on the use of Build Aviator for their building projects. You will also monitor customer accounts where required.

Knowledge, Skills, Qualifications, and Experience Required

Essential

• Confident in working in a customer service environment 
• Good written and verbal communication skills 
• Confident in Microsoft office particularly Excel, MS Word, Outlook
• Excellent telephone manner
• Able to manage own workload and work to tight deadlines and prioritise demands
• A great team player
• Professional, positive, friendly and helpful
• Good literacy and numeracy skills

Desirable

• Previous experience within an administrative role would be advantageous
• An IT qualification is also desirable.

Knowledge of the building trade is advantageous

• Previous experience using a Customer Database

Key Results Areas

You will be required to:

• Field telephone calls and emails and ensure they are dealt with efficiently

• Resolve customer and colleague queries and concerns via telephone and email
• Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
• Speak to customers; gain reviews, upgrade customers, introduce new services / products
• Process payments

Offer

This list is not exclusive – other reasonable duties and projects may be assigned from time to time.

Benefits

Competitive Pay, On-site Parking, Day shift. No weekends.

Please email [email protected] with your application