Job Title: Build Aviator Administration and Support Assistant
The role will consist of providing telephone support, routine administrative tasks, for branches and customers (public & trade) on the use of Build Aviator for their building projects. You will also monitor customer accounts where required.
Knowledge, Skills, Qualifications, and Experience Required
Confident in working in a customer service environment
Good written and verbal communication skills
Confident in Microsoft office particularly Excel, MS Word, Outlook
Excellent telephone manner
Able to manage own workload and work to tight deadlines and prioritise demands
A great team player
Professional, positive, friendly and helpful
Good literacy and numeracy skills
Previous experience within an administrative role would be advantageous
An IT qualification is also desirable.
Knowledge of the building trade is advantageous
Previous experience using a Customer Database
Key Results Areas
You will be required to:
Field telephone calls and emails and ensure they are dealt with efficiently
Resolve customer and colleague queries and concerns via telephone and email
Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
Speak to customers; gain reviews, upgrade customers, introduce new services / products
This list is not exclusive – other reasonable duties and projects may be assigned from time to time.
Competitive Pay, On-site Parking, Day shift. No weekends.